FEEDBACK AND COMPLAINTS
The RISE Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
We welcome both positive and negative feedback. Therefore we aim to ensure that:
It is as easy as possible to make a complaint.
We treat as a complaint any clear expression of dissatisfaction with our operations which call for a response.
We treat it seriously whether it is made by telephone, letter, fax, e-mail or in person.
We deal with it quickly and politely.
We respond accordingly - for example, with an explanation, or an apology where we have got things wrong and information on any action taken etc.
We learn from complaints, use them to improve, and monitor them at our Board meetings.
If you have Feedback or a Complaint:
If you do have a complaint about any aspect of our work, you can contact us in writing or by telephone.
Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.
Mr Brian Allen
The RISE Foundation
Carmelite Community Centre
Phone: +353 1 764 5131
Our office is open 5 days a week, Monday to Friday, from 9.30am to 5.30pm.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it in 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to The RISE Foundations Chairperson at the address above. The Chairperson will ensure that your appeal is considered at Board level and will respond within 4 weeks of this consideration by Board members.